Activity: Angry, not without reasonThis is a featured page


Purpose:To apply behavior over time graphs and causal loops and see how they be used together
Participants:5 to 20.

Time: 90 min.

Materials:Flip charts
Marker pens
Notebooks and pens for participants

Process: 1. The process evolves around a role-play. It is a workplace situation. Chose two volunteers from the participants and assign their roles:

Mariam – the ambitious and young employee
Mariam is a young and ambitious woman that studied media studies and then found a job with a small marketing and communications firm. She is happy to get a half-time position as personal assistant of the firm’s manager Helmut. In the beginning, everything goes well, Mariam learns quickly and gets more and more responsible tasks from Helmut. Over the time, Mariam however realizes that her workload is increasing steadily and she is assigned with more and more, at the same time she still is paid for a half-time position only. She is irritated by that. In addition, she often feels that her work is not appreciated, not even accredited in some cases. This can make her angry some times, but she swallows the anger because she is grateful for the opportunity to learn and make so many experiences. After one year in the firm, she works together with Helmut on a big marketing contract for an important client. She really works very hard. When the work is presented to the client, she is not even asked to take part in the meeting. Her anger surfaces and she confronts Helmut.

Helmut – the boss
Helmut is a man in his forties, who has worked in the marketing business for 15 years. He has worked hard to get into his current managing position in a small firm, and has not paid enough attention to his private life and family. His wife is now asking him to work less and spend more time with her and the two kids. Therefore, he is very happy when he hires a young, ambitious and bright assistant that though inexperienced can take some weight off his shoulders. They work together on a big project for one of the firms most important clients. Mariam proves her qualities again and the results of their work are great and the client is very satisfied. When he goes to share the good news with Mariam, she confronts him angrily and accuses him of exploiting her without giving her credit and sufficient compensation.

The role play will stage their conversation/confrontation.

2. While the two volunteers are preparing for the play, distribute the role description to the group who will be the role play’s audience. Ask the group to look at what they read already with the perspective of identifying how her anger changes over time and what variable are related to Mariam’s anger. Ask them to draw a Behavior over Time graph depicting Mariam’s anger over the last year.

3. The two volunteers stage the role play, while the audience observes.

4. Debriefing after the role play:
  • How do you feel? What is your reaction to the role play? Why do you feel that way? (to “Mariam” and “Helmut”)
  • What happened during the conversation of Helmut and Mariam? What were the causes of what happened and what the consequences?
  • How do you think will the work relationship and satisfaction develop?

5. Ask participants to add how Mariam’s anger has developed throughout the conversation and how it will change after the conversation.

6. Now write “anger” in the middle of a flipchart and identify with participants what other variables are interrelated with it. From this point try to develop a causal loop diagram.
Note:
Ideally, this activitiy should be used after "The vicios cycle of discrimination" and "The facilitator's walking behaviour over time".

Handout(s): Handouts with the two roles for all participants
Source(s):Debriefing questions adapted from Sivasailam (Thiagi) Thiagarajan with Raja Thiagarajan, Design your Own Games and Activities. Thiagi's Templates for Performance Improvement, Pfeiffer: San Francisco, CA 2003, p. 251.

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