Change in the personal dimension generally occurs in two categories: First, attitudes can change. Attitudes are ways that people think about (often unconsciously) and approach a given topic, situation or relationship. They are not obvious. Secondly, behaviour – the way people actually act, respond, express themselves and interact– can change.Conflict can bring about change in the personal dimension in two main categories, attitude change and behaviour change.
Attitude change
Before we can analyse attitude change, we need to explore what attitudes are. Attitudes are complex and difficult to observe, as they are latent, so to say hidden within a person. The longman dictionary provides the following definitions for attitude:
at‧ti‧tude
1 [uncountable and countable] the opinions and feelings that you usually have about something
2 [uncountable and countable] the way that you behave towards someone or in a particular situation, especially when this shows how you feel:
an aggressive attitude
As soon as they found out I was a doctor their whole attitude changed.
Ben has a real attitude problem (=is not helpful or pleasant to be with).
3 [uncountable] informal a style of dressing, behaving etc that shows you have the confidence to do unusual and exciting things without caring what other people think
For the topic discussed here, the first definition from above "the opinions and feelings that you usually have about something" seems to be most useful: the opinions and feelings that people have towards the conflict, a conflict party, a conflict issue, violence, etc. The following questions can be helpful to esxplore such opinion and feelings - and how they have changed - in a conflict situation:
How has the conflict affected the attitudes of people?
What attitudes currently increase the likelihood of destructive patterns of conflict? (e.g. superiority, lack of respect, fear if contact with the other side/sides in the conflict, prejudice or bias).
Do attitudes exist that promote constructive patterns of conflict?
How do attitudes differ between individuals of different “sides in the conflict”?
What attitudes need to and can be changed? If this attitude/these attitudes would change, what difference would it make to the situation? How could this change be produced?
Behaviour change
In contrast to attitudes, behaviour of people can be directly observed. Behaviour is what people do, their actions.When you analyse the personal dimension, the following questions can guide you:
What behaviours contribute to destructive patterns of conflict?
What behaviours contribute to constructive patterns of conflict?
How do behaviours of the actors differ?
What destructive behaviours could be changed (such as reaching out to other groups, listening well, avoiding negative stereotypes in language, increasing contact with the other sides, reconsidering perceptions)? What difference would such a change make in the situation? How could this change be produced?
Source: Adapted and extended from Lederach, J. P./Neufeldt, Reina/Culbertson, H., Reflective Peacebuilding. A Planning, Monitoring, and Learning Toolkit, Joan B. Kroc Institute for International Peace Studies and Catholic Relief Service, 2007, p. 20. <http://crs.org/publications/showpdf.cfm?pdf_id=80> (accessed 6 August 2009)